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Privacy Policy

Last updated: May 22, 2026

Sample Company ("we," "us," or "our") operates OrderCome (the "Service"). This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

  • Account information: email address, hashed password, store name
  • Payment information: credit card details (never stored on our servers — managed securely by Stripe)
  • Service data: menu items, table configurations, order history, usage logs
  • Access data: IP address, browser type, access timestamps

2. How We Use Your Information

  • Providing, operating, and improving the Service
  • Responding to support requests
  • Detecting and preventing fraudulent activity
  • Processing payments and billing
  • Sending important notices and service updates
  • Complying with legal obligations

3. Sharing Your Information

We do not sell or share your personal information with third parties except in the following cases:

  • With your explicit consent
  • As required by law
  • To protect the life, body, or property of any person

4. Third-Party Service Providers

We use the following third-party services, which may receive your data as necessary to operate the Service:

  • Supabase Inc.: database and authentication infrastructure
  • Stripe Inc.: payment processing
  • Vercel Inc.: hosting and content delivery

5. Cookies

We use cookies for session management and authentication. Disabling cookies in your browser may prevent some or all features of the Service from functioning properly.

6. Data Retention

  • Account information: retained for 30 days after account deletion, then permanently deleted
  • Order data: retained based on your plan (Free: 30 days / Standard: 1 year / Pro: unlimited)
  • Access logs: retained for 90 days, then deleted

7. Your Rights

You may request access to, correction of, or deletion of your personal data at any time. Please contact us using the details below, and we will respond within a reasonable timeframe after verifying your identity.

8. Changes to This Policy

We may update this Privacy Policy from time to time. For significant changes, we will notify you via the Service or by email. Continued use of the Service after changes constitutes acceptance of the updated policy.

9. Contact Us

* Please fill in contact details before going live.

Sample Company, Tokyo, Japan — Email: [Contact email address]